Help

 

Order Status

 

 

My Account

 

 

Shipping & Returns

 

 

Privacy & Security

 

 

Prices, Payments & Billing

 

 

User Guide

 

 

Contacting Us

 

 


 

Has my order been despatched?


Login to your account to check your the status of your order(s).



How do I track my order?


Login to your account to track your order(s).



I received the wrong product.


If you have received the wrong product, please contact us within 72 hours of receiving the product.



I forgot my password.


Click the Sign In link at the top right. Under the login box you'll see a link that says "Forgot your password? Click here" - click the link and we'll email you your password.



Do you ship to my country?


We currently ship to the UK, to the following countries in Europe...

Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Holland, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Yugoslavia

...and to the following countries in the Rest Of The World...

Australia, Bahrain, Bangladesh, Brunei, China, Fiji, Hong Kong, India, Indonesia, Japan, Jordan, Kuwait, Lebanon, Madagascar, Malaysia, Maldives, Mongolia, Nepal, New Zealand, Oman, Pakistan, Peoples Republic of China, Philippines, Qatar, Republic of Yemen, Russia, Saudi Arabia, Seychelles, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, United Arab Emirates, Vietnam.



How much does shipping cost?


You can view our shipping options and prices on our Shipping & Deliveries page.

Shipping is automatically calculated before you pay for an order. Simply add items to your cart and proceed to the Checkout page where you will be shown the Shipping Method options and their prices.



When will my order be shipped?


We will ship your order shortly after we receive payment from you.

After placing your order, you can click login to your account to track the status of your order. You will receive a shipment confirmation email when your order has shipped, and tracking information within 24-48 hours of shipment.



How do I return or exchange an item?


We hope that you are pleased with your order. However, if for any reason you are not entirely satisfied with your purchase, you may return the item to us in its original condition within 14 days of receipt.

Returned items should be unused and must be returned in the original packaging. We will issue a full refund on receipt, excluding the original delivery charge, within 28 (twenty eight) days of receiving your returned goods.

We require 24 hours notice prior to our next despatch day if an order is to be cancelled and refunded before it has been despatched.

Please note that Ready To Use Henna Cones cannot be refunded.

If you have a specific query or complaint about the use of our products then please use our queries & complaints form to contact us within 14 days of receiving your parcel. Photographic evidence may be required as proof that a product is faulty.

If you have any questions about our returns & exchanges policy then please email us at products@ashkumar.com.



Cookies


Our website uses cookies. For more information please read our How We Use Cookies page.



Privacy Policy


We value your privacy. Please view our Privacy Policy for more information about how we use the information that we collect.



Security


This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Payments are handled securely by PayPal.



Do prices include VAT or shipping?


All prices include VAT but exclude shipping.

You can view our shipping options and prices on our Shipping & Deliveries page.



What are my payment options?


You can pay for your order using either a credit card, a debit card, or a PayPal account. The logos of the accepted payment methods are shown at the foot of the page.



When will my credit appear on my account?


Credits usually take 7-10 working days from the time we receive your returned item(s).



When will my credit/debit card be charged?


Your credit/debit card will be charged during the 24 hours before we ship your item(s).



How do I use Glitter Gels?


Download / print instructions & tips (PDF)



How do I use Ready To Use Henna Cones?


Download / print instructions & tips (PDF)


No. of Cones      Estimated Coverage
      1 4 strips
      5 1 bride or 20 strips
     10 1 bride & 20 strips, or 40 strips
     20 1 bride & 60 strips, or 80 strips (ideal for bridal henna night)


NB Quantities are approximate and will vary with the size and intricacy of the design. A strip is a finger-to-wrist design.

Ready To Use Henna Cones have a shelf life of 1 month and should be stored in the refrigerator.



How do I find the product that I'm looking for?


You can use the navigation menus at the top and bottom of our website, or you can search for a product or keyword using the search box at the top right.

Click here to view all of the products in our shop.

If you have trouble finding the product that you're looking for, please contact us for help.



How can I contact you?


Please click here for our contact details. You can also phone us from within the UK on 0208 204 7771 ext 4, and from overseas on +44 208 206 2777 ext 4.

If you have a specific query or complaint about the use of our products then please use our queries & complaints form to contact us.



How do I submit a query or complaint about product use?


Please use our queries & complaints form to contact us.

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Learn from the best in the business - ak-beauty.com
Learn from the best in the business - ak-beauty.com